Return and Refund Policy

BrandStore UAE – Refund & Return Policy for Luxury Items

At BrandStore UAE, we are dedicated to providing a refined and reliable shopping experience. Please review our refund and return policy carefully before purchasing any of our luxury items, including watches, designer bags, and premium eyewear.

1. Inspection Period

1.1 Upon receiving your luxury item, you are entitled to a 7-day inspection period to carefully examine your purchase.

1.2 During this time, we strongly advise that you do not remove protective coverings, tags, seals, or adjust/resize any components (such as watch bracelets or bag straps) until you are certain you wish to keep the item.

2. Return Eligibility

2.1 To qualify for a return, the item must:

  • Be in original, unused, and unworn condition

  • Be free from scratches, damage, stains, or any signs of wear

  • Include all original packaging, authenticity cards, warranty documents, manuals, dust bags, boxes, and accessories

2.2 Items that are customized, personalized, resized, or specially ordered are not eligible for return unless they arrive defective.

3. Return Procedure

3.1 To initiate a return, you must contact our Customer Support Team within the 7-day inspection period.

3.2 Our team will provide step-by-step return instructions.

3.3 The item must be securely packaged to prevent damage during transit.

3.4 We strongly recommend using a fully insured and trackable shipping service, as the customer is responsible for the item until it is safely delivered to our facility.

4. Refunds

4.1 Once the returned item has been received and inspected, refunds will be processed within 5–7 business days.

4.2 Refunds will be issued to the original payment method used at the time of purchase.

4.3 The refunded amount will cover the purchase price of the item only. Shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchanges

5.1 If you wish to exchange your item for a different product, please complete the return process and place a new order for your preferred selection.

6. Defective Items

6.1 In the rare event that you receive a defective or damaged item, please contact Customer Support immediately upon delivery.

6.2 Defective items may be repaired, replaced, or refunded, in accordance with the applicable manufacturer’s warranty and our quality assessment.

7. International Returns

7.1 International customers are responsible for all return shipping costs, customs duties, and applicable taxes.

7.2 Some countries may impose restrictions on returning luxury goods. Please verify your local regulations before initiating an international return.

8. Manufacturer’s Warranty

8.1 Applicable items come with a manufacturer’s warranty, where provided. Please refer to the warranty documentation included with your purchase for full details on coverage and duration.

9. Final Sale Items

9.1 Products marked as “Final Sale” are not eligible for return or refund unless received in defective condition.

 

At BrandStore UAE, customer satisfaction is our priority. If you have any questions regarding this policy, our Customer Support Team will be happy to assist you.